TERMS AND CONDITIONS

This notice contains the legal terms and conditions that govern the website, PIETROGRINDERS.COM.

Users of PIETROGRINDERS.COM accept and agree to respect all the conditions included in this declaration.

ESPRESSO COFFEE SHOP reserves the right to immediately block, temporarily or indefinitely, any user account found to be engaging in illicit or fraudulent activities, without prior notice. Likewise, ESPRESSO COFFEE SHOP reserves the right to immediately block an account, without prior notice, if abnormal activities are detected on the account, including through the use of BOTs or other tools that ESPRESSO COFFEE SHOP deems may alter or affect the functionality of the site and its services.

If Users do not accept these terms, ESPRESSO COFFEE SHOP SRL reserves the right to ask the Users to refrain from using the website PIETROGRINDERS.COM.

The access and the use of the website PIETROGRINDERS.COM are for personal use only

The visualization of the website PIETROGRINDERS.COM provides Clients with product information and the possibility to purchase physical products.

TERMS OF SALE

All orders will be charged exclusively in Euro currency, the equivalent in your local currency will be calculated by your bank.
Prices are ex VAT. The VAT (which varies depending on the destination country’s current VAT rate) will be automatically calculated at check out for orders within the European Union. Espresso Coffee Shop is not responsible for any tax duties or taxes imposed by any countries other than Italy.

EU VAT FREE

Due to changes in European law from January 1st 1993, Value Added Tax (V.A.T.) can now be deducted from sales made to customers who are V.A.T. registered in their own countries
All prices quoted throughout this site are VAT excluded.
If you are VAT registered company, please checkout as a "EU VAT Registered Customer" and enter your VAT number in the Ordering Instructions box of the order form before to checkout. Your credit card will be then charged without adding the destination country’s respective VAT rate.

PAYMENT INFORMATION

We accept the following forms of payment:

Credit cards
Visa,Master Card,American Express.You have to fill in the requested form on-line or off line. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. You will be charged in Euro, the equivalent in your local currency will be calculated directly by your bank.

SHIPPING, DUTIES AND TAXES

International Deliveries (outside the European Union):

All orders outside the European Union are shipped in DDU (duties delivery unpaid), meaning import duties for deliveries to all other countries outside the European Union are paid by customers at delivery. Please contact your local customs office to inquire about the duty rate.

Espresso Coffee Shop is not responsible for any tax duties, taxes or additional handling charges imposed by any countries other than Italy.

Deliveries within the EU:

All deliveries to EU (European Union) are duty free. No other duties is required.
Shipments to EU countries do not contain invoices or any other documents indicating the value of items.
As required by customs regulations shipments to non-EU countries are accompanied by an invoice indicating the value of the items.

TERMS OF SALE

All orders will be charged exclusively in Euro currency, the equivalent in your local currency will be calculated by your bank.
Prices are ex VAT. The VAT (which varies depending on the destination country’s current VAT rate) will be automatically calculated at check out for orders within the European Union. Espresso Coffee Shop is not responsible for any tax duties or taxes imposed by any countries other than Italy.
 EU regulation effective from the 1st of July 2021 orders within the EU will be charged with the delivery country VAT rate as opposed to the shipping country's VAT rate. For instance, if you are purchasing from Germany you will be charged the German VAT (19%) as opposed to the Italian VAT (22%).
Espresso Coffee Shop is not responsible for any tax duties or taxes imposed by any countries other than Italy.

EU VAT FREE

Due to changes in European law from January 1st 1993, Value Added Tax (V.A.T.) can now be deducted from sales made to customers who are V.A.T. registered in their own countries
All prices quoted throughout this site are VAT excluded.
If you are VAT registered company, please checkout as a "EU VAT Registered Customer" and enter your VAT number in the Ordering Instructions box of the order form before to checkout. Your credit card will be then charged without adding the European VAT.
Orders from European Union Countries customers who are V.A.T. registered must clearly show their V.A.T. number. Without a V.A.T. number, we cannot deduct V.A.T.

ORDER PROCESSING

ESPRESSO COFFEE SHOP SRL reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.
ESPRESSO COFFEE SHOP SRL reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
ESPRESSO COFFEE SHOP SRL reserves the right to decline to process an order and/or offer services to anyone at any time.

RETURN POLICY

Espresso Coffee Shop is committed to your complete satisfaction.
If any product you purchase from Espresso Coffee Shop does not meet your expectations, you may return it within 30 days.
Please send an email to the customer service, requesting instructions for the items you would wish to return.
Shipping and handling charges are non refundable.
Please note that to the returning products might be subject to a 10% Re-stocking fee.

Should any product(s) arrive damaged, malfunctioning, defective or missing it must be reported no later than 5 days after the delivery date shown on the shipment's tracking number.

All products must be returned with their original packaging. Espresso Coffee Shop will not accept returns of products without the original manufacturers' packaging under any circumstances.

Return Terms & Conditions

Items must be returned with all original packaging, which must not be damaged and/or altered or used as the external parcel for the shipment, and other accessories, components and instructions. Any product not received with the original packaging will not be accepted an will thus not be eligible for a refund.  
All items must be returned in perfect condition, without any damage, scratches or dents. If an item is delivered damaged, please contact us to receive instructions for the return.
All items must be packaged in the same suitable manner in which they were received.
In the case of defective or incorrect items, we invite Clients to immediately contact support@espressocoffeeshop.com. Espresso Coffee Shop reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pickups for all authorized returns must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, Espresso Coffee Shop reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
Espresso Coffee Shop  reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return Policy detailed on the website.